Cancellation Policy

We understand that sometimes you may need to cancel an order. We aim to process orders as quickly as possible to ensure prompt delivery, which means there's a limited window to cancel an order after it's been placed. Here's what you need to know about our cancellation policy:

Requesting a Cancellation

To request a cancellation, please contact our customer support team within 1 hour of placing your order. You can reach us via the chat function on our website, by email, or by phone. Our team will do their best to halt the order before it's processed.

Cancellation Confirmation

If we're able to cancel your order, you will receive an email confirming the cancellation. The refund will be processed immediately, and funds should appear in your account within 3-5 business days, depending on your bank's processing times.

If Your Order Can't Be Cancelled

If more than 1 hour has passed since you placed your order, or if your order has already been processed and can't be cancelled, you will need to return the item once it arrives. Please refer to our Returns & Exchanges Policy for instructions on how to return an item.

Custom and Pre-Order Items

Please note that custom-made and pre-order items cannot be cancelled once the order has been placed, as these items are made or ordered specifically to your requirements.

We hope this information helps! If you have any further questions about our cancellation policy, please don't hesitate to contact our customer support team. We're here to help!

Please note: This policy is subject to change without prior notice.